TikTok Videos Not Loading? 5 Reasons and Solutions

"Video loading failed", "black screen spinning in circles", "unable to play"... Whether you are an ordinary user or a cross-border merchant, the moment when TikTok videos suddenly cannot be opened is maddening! But don't worry too much, this article will explain the six reasons why TikTok videos cannot be opened and provide detailed solutions. If you are interested, read on with the editor!

I. Network connection problem

Typical manifestations

(1) The video keeps spinning for a long time while loading

(2) The message "Network error" or "Unable to connect to server" appears.

(3) Only Wi-Fi or only mobile data cannot be used

Solution

1. Ensure the stability of the basic network

Prioritize connecting to a stable network (Wi-Fi or 4G/5G) and use a speed test tool to check whether the current network speed is > 5Mbps.

2. Router optimization:

If using Wi-Fi, try restarting the router or switching to the 5GHz band (to reduce signal interference).

Operation path: Router backend → Wireless settings → Select 5GHz channel

3. Switch network type test

Can switch from Wi-Fi to mobile data (or vice versa)

4. Use high-quality proxy tools

If you frequently encounter "regional content is not visible" or "IP is restricted", you can use professional proxy tools such as IPFoxy. Their IP pool reaches more than 200 countries and regions around the world, and can provide you with stable and pure overseas static residential IPs. It can not only perfectly solve the problem of congestion and freeze when you browse TikTok videos, but also avoid the problem of being banned by official risk control due to account association or regional restrictions.

II. TikTok app’s own fault

Typical manifestations

(1) The application crashes or freezes on the startup page

(2) Some functions are abnormal (such as comments cannot be loaded)

Solution

1. Clear the app cache

• Android operation:

Settings → App Management → TikTok → Storage → Clear Cache

• iOS operation:

iPhone Settings → TikTok → Clear Cache (If this option is not available, uninstall and reinstall)

2. Force stop and update the app

Check whether TikTok is the latest version in the app store. If not, you need to update it. The old version may cause malfunctions due to API interface changes. Then restart the phone (to resolve background process conflicts).

3. Reset app permissions

Make sure TikTok has permissions for storage, network, microphone, etc.

Operation path: Phone Settings → App Permissions → TikTok → Enable all necessary permissions

III. Device compatibility issues

Typical manifestations

(1) Low-end mobile phones experience lag when playing 4K videos

(2) The message “Insufficient storage space” appears

Solution

1. Free up storage space

Remove redundant downloads of TikTok:

TikTok App → Profile → Three horizontal lines in the upper right corner → Settings → Cache and storage → Clear downloaded content

Uninstall infrequently used apps (leave at least 1GB of free space).

2. Turn off hardware acceleration (for older devices)​​

Go to TikTok settings → turn off the “Play in HD” and “Auto-play HD videos” options.

3. System upgrade requirements

Minimum compatible versions: Android 7.0 or higher, iOS 12.4 or higher.

IV. Regional Policy Restrictions

Tips

"Video not available due to regional restrictions"

Solution

Regional copyright restrictions

Some music/videos are only available in specific regions due to copyright issues. You can use a proxy IP to switch to the country where the content is released. It is recommended to use a static residential IP, which can effectively avoid triggering TikTok's risk control mechanism.

V. Account and content permission issues

Typical manifestations

(1) The message "Video not available" or "Account restricted" appears.

(2) Content that is visible only to some friends cannot be played

Solution

1. Check account status

Log in to TikTok's official website to check if your account has been flagged for violation, and submit an appeal through Settings → Report a Problem.

2. Risks of switching accounts across regions

Frequent changes in country/region may lead to risk control of your account. It is recommended to bind your mobile phone number and enable two-factor authentication:

TikTok Settings → Account Security → Two-factor Authentication

It is recommended to save this article and be ready for emergencies at any time!

The above is all about TikTok video not opening. If you have similar problems, please put it into practice immediately! It is recommended to save this article and be prepared for emergencies at any time!