How to Solve Order Cancellations Using Temu Self-Managed Accounts

Temu has attracted countless sellers with its unique advantages, but sometimes sellers face the problem of inability to complete orders and high order cancellation rate, which has caused great trouble to sellers. Many people choose to use self-maintained accounts to solve it. Today, the editor will introduce to you what this order cancellation problem is and how to use self-maintained accounts to help solve it.

I. What is Temu Cut Order?

"Canceling an order" means that after the buyer places an order, the platform or system automatically cancels the order. Usually the reasons include problems with the buyer's address, payment, inventory, etc. For sellers, canceling an order not only affects the order volume, but may also lead to a decline in store ratings, a decline in customer trust, and facing penalties from the platform.

II. Why does the problem of order cancellation occur?

1. Abnormal login environment

Some users may use unconventional methods to log in to their accounts, causing abnormalities in the underlying environment/network (such as DNS jumping countries, WebRTC local LAN information abnormalities), which may cause the account to be marked by the platform and trigger the risk control mechanism.

2. Account association

The Temu platform monitors the association between accounts. If multiple evaluation accounts are operated on the same network, the same device, or use the same payment method, the platform will determine that these accounts are associated. Once one of the accounts is judged to be abnormal, other associated accounts will also be implicated, triggering the order cancellation mechanism.

3. Abnormal behavior patterns

Frequent operations on the account, such as batch orders/zero browsing time, high-frequency direct orders without search, and changing delivery addresses, which are inconsistent with normal human operations, will cause the platform to determine it as robot behavior. If the dwell time and interaction frequency are abnormal, it will easily trigger the platform monitoring.

4. Payment and logistics anomalies

Payment information that does not match the delivery address, or payment using a virtual card may be marked as high risk, resulting in the order being blocked. Abnormal logistics order numbers or long periods of no logistics are also reasons for triggering risk control.

5. Blacklist mechanism

The Temu platform has a blacklist mechanism. After some review accounts are blacklisted due to violations (false transactions/frequent switching of device IPs/malicious reviews), they will frequently encounter order cancellations when placing orders.

III. How to use self-supporting accounts to solve the problem of order cancellation

1. Create a real account environment

If the Temu account login environment is abnormal, it is easy to be blocked, so it is necessary to establish an independent and secure account environment:

• Ensure account independence: Sellers should ensure that each account is independent and avoid association between accounts. At the same time, avoid using the same device for operations. It is best to use a real mobile device to place orders.

• Stability of the account environment: Sellers should ensure the stability and purity of the account environment and avoid placing orders in abnormal environments.

Generally, fingerprint browser + IPFoxy exclusive proxy is used to establish an account anti-association environment. It is recommended to use IPFoxy proxy to establish an independent and stable login environment for self-supporting accounts to avoid the problem of order cancellation caused by account association.

2. Simulate real user behavior

• Avoid placing multiple orders in a short period of time: If an account places repeated orders in a short period of time and the amount is large, the system will determine it as abnormal behavior. The order frequency of self-maintained accounts needs to be reasonably distributed.

• Simulate browsing and adding to shopping cart behavior: Browse multiple products, gradually add them to the shopping cart, and then place an order, simulating the browsing behavior of normal users. The platform will evaluate whether the account is abnormal based on the user's browsing history and purchase records.

3. Ensure normal payment and logistics

• Avoid risk control card segments: Try to avoid using card segments that may be marked as risky, and choose those that are relatively stable and have no frozen records.

• Keep payment information consistent: Make sure the billing address, delivery address, and personal information you provide during payment are consistent with the information you provided when registering your account. If there is any inconsistency, the platform will suspect that the order is at risk of fraud.

• Avoid using false information: Using false identity information/logistics information can easily trigger the risk control system.

4. Understand and comply with platform rules

• Learn the rules: Temu’s risk control system is relatively strict, so as a platform seller, you must understand the platform rules and take corresponding avoidance measures to avoid cancellation of orders due to violations.

• Avoid illegal operations: Do not engage in false advertising, fake orders, malicious refunds, and other illegal activities

  

IV. Conclusion

Temu's high cancellation rate is caused by a variety of reasons. In order to cope with the procurement challenges of the platform, sellers must be prepared in many aspects and continuously optimize strategies. I hope this article can help you solve your cancellation problem.