Shopee Newbie Guide: Top 10 Questions Answered

With the rise of cross-border e-commerce, more and more novice sellers choose to open stores on the Shopee platform. Here are the top ten common questions and answers for Shopee novices to help you get started quickly and smoothly start your e-commerce journey.

Question 1: What are the consequences of not completing the novice tasks?

answer:

If you don't complete it, you will miss the opportunity to connect with your exclusive account manager and some event resources. Opening a new store, signing up for events, and connecting to platform resources and benefits all require the assistance of a manager.

Question 2: What is the entry fee for Shopee?

answer:

Shopee has certain preferential policies for new sellers, usually free of commission for the first three months. After that, a certain percentage of transaction commission and advertising fees will be charged based on the store level and sales.

Question 3: How to increase store traffic and sales?

answer:

Increasing traffic and sales requires the use of a variety of strategies, including optimizing product titles and descriptions, participating in platform promotions, using Shopee’s advertising services, and providing high-quality customer service.

Question 4: How to solve Shopee’s logistics problem?

answer:

Shopee provides its own logistics service, called Shopee Logistics Service (SLS). You can choose to use SLS or choose a third-party logistics service. Ensuring efficient and reliable logistics services is crucial to improving customer satisfaction.

Question 5: How to handle returns and refunds?

answer:

To process returns and refunds on Shopee, sellers need to respond within 2 days after the buyer submits an application. If the return is agreed, the return address must be provided. After the buyer returns the goods within 5 days, the seller will refund the money after confirming that there is no error. If there is no timely response or the negotiation is inconsistent, the platform can be requested to intervene.

Question 6: What marketing tools does Shopee have?

answer:

Shopee provides a variety of marketing tools, including coupons, limited-time discounts, flash sales, etc. Proper use of these tools can attract more customers and increase conversion rates.

Question 7: How to analyze store data?

answer:

Use the analytical tools provided by Shopee Seller Center to obtain key data such as traffic, order volume, product views, etc. You can optimize store operations based on this data, such as analyzing traffic sources, customer behavior, sales trends, etc., to develop more effective marketing strategies.

Question 8: Do I need a deposit or entry fee to open a store?

answer:

No, it is completely free to open a store. The platform will only deduct some handling fees after you make a profit from orders.

Question 9: How to optimize Shopee titles? What are the techniques?

answer:

To optimize Shopee product titles, the key is to incorporate high-search keywords, keep the title concise and include the core selling points of the product, pay attention to the character limits of different sites, and update it regularly to adapt to market changes, so as to improve the product’s search ranking and attract potential buyers.

Question 10: How does Shopee prevent being blocked?

answer:

(1) Account security management: protect account passwords to prevent account theft or abuse. It is recommended to use complex passwords and change them regularly to enhance account security.

(2) Comply with platform rules: Shopee has a series of strict rules and policies, including product release specifications, after-sales service requirements, transaction behavior regulations, etc. Sellers need to ensure the authenticity and legality of the products they sell, and must not publish false information or products that infringe intellectual property rights.

(3) Anti-association measures: Ensure that the product information and registration information of each store remain independent and differentiated. At the same time, use independent devices and IP addresses to operate different stores to reduce the risk of being identified as account association. You can use IPFoxy, which provides clean IP addresses worldwide and configures an independent IP for each store account, so as to avoid the store being blocked due to account association.

The above are the top ten frequently asked questions about opening a store on Shopee. I hope it will be helpful to you. Finally, I wish you smooth sailing on your e-commerce journey on Shopee!