Top 10 most common WhatsApp operation issues in 2024

As the world's leading instant messaging tool, WhatsApp is increasingly used in the marketing field. However, for foreign trade people, how to effectively operate WhatsApp and avoid common problems has become their most concerned topic. The following are answers to the ten most common problems in WhatsApp operation to help everyone quickly master operation skills and avoid misunderstandings.

Question 1: How to do WhatsApp private domain marketing?

answer:

(1) Establish an accurate customer list: Collect target customer information through various channels, establish and maintain an accurate customer database, and ensure the accuracy and timeliness of the information.

(2) Personalized communication: Use WhatsApp’s automated reply and broadcast functions to provide customers with personalized services and information, thereby enhancing customer experience and satisfaction.

(3) Content marketing: Regularly send valuable content, such as product updates, promotions, or industry information, to maintain customer interest and loyalty.

Question 2: How to set up automatic replies in WhatsApp?

answer:

Setting up automatic replies can help you meet your customers' expectations in a timely manner.

(1) Enable Away Message: First, open WhatsApp Business and tap the three dots in the top right corner of the chat window. Then, follow this path, Settings -> Business Tools -> Away Message. Toggle the toggle button next to “Send Away Message” to activate the feature.

(2) Away Message: You can customize the away message you send to your (potential) customers. You can first imagine the questions they might ask and then set the corresponding answers.

(3) Set time: Set the time period for sending the departure message.

Question 3: Why can’t I receive the verification code on WhatsApp?

answer:

(1) Application version issue: If you are not using the latest or official version of WhatsApp, you may encounter difficulties in receiving the verification code.

(2) Geographical restrictions: Some regions may have difficulty receiving verification codes due to IP issues.

(3) Network device compatibility: Some mobile phone brands may have stricter restrictions on receiving verification codes from WhatsApp.

(4) Accounts are logged in and out multiple times or switched frequently.

• Tips: Make sure you have the latest version of the app to avoid reception issues caused by outdated versions. And try using different brands or models of devices. In addition, it is recommended to use a clean IP address and do not switch your WhatsApp account frequently.

Question 4: How to find the WhatsApp number of potential customers?

answer:

(1) Social media search: Use social platforms such as LinkedIn and Facebook to find customer information. On these platforms, users sometimes publicly share their contact information, including WhatsApp numbers.

(2) Exhibitions and business card collection: Participate in various domestic and international exhibitions and obtain customers’ contact information by collecting business cards.

(3) WhatsApp groups: Groups are often based on specific interests or industries, so joining these groups can help you find the WhatsApp accounts of multiple potential customers.

Question 5: Can WhatsApp send group messages?

answer:

Yes. However, WhatsApp has certain restrictions on group messaging. For example, you cannot send the same message to a large number of contacts in a short period of time. Otherwise, you may be identified as a spammer and your account may be banned.

Question 6: Which of the three versions of WhatsApp is suitable for you?

answer:

Choose WhatsApp Messenger for daily personal communication, choose WhatsApp Business for business communication and management, and the WhatsApp Business API is suitable for enterprises that need large-scale automated customer service and messaging.

Question 7: What should I do if WhatsApp shows that it is about to expire?

answer:

If it is expired, just download an installation package again to update. One thing to note is not to uninstall and reinstall. If you uninstall and reinstall, all previous chat records will disappear. Just download and install the update directly.

Question 8: How to improve customer response rate?

answer:

To increase your WhatsApp customer response rate, you can adopt the following strategies: send personalized and targeted messages, ensure that the content is relevant and valuable, respond to customer inquiries in a timely manner, and maintain a friendly and professional communication attitude.

Question 9: How to quantify the effectiveness of WhatsApp marketing?

answer:

(1) Message reading rate: measures the proportion of target users who actually open and read the message, reflecting the attractiveness of the message content. (2) Reply rate: counts users’ responses to marketing messages to understand users’ interest in and acceptance of marketing content.

(3) Forwarding rate: measures how many users who received the message forwarded it to others, reflecting the dissemination potential of the content.

Question 10: What are WhatsApp’s anti-blocking strategies?

answer:

(1) Use automation tools appropriately: Set the frequency of automatic replies and group messages appropriately to avoid overly frequent operations.

(2) Keep your account active and authentic: Log in to your account regularly and simulate normal user behavior, such as sending messages, receiving messages, and participating in group discussions. Avoid being inactive for long periods of time or only sending promotional messages, which may be identified as abnormal behavior by the system.

(3) Stable account environment: Use a static residential IP proxy to configure your WhatsApp account, log in to your account with a fixed IP, and isolate the network environment between accounts. I am currently using IPFoxy, which provides clean IPs worldwide, including dynamic and static IPs, and can match an independent IP address for each of my WhatsApp accounts. I have never had my account blocked due to account IP association or instability.

Finally, I hope these answers can help you avoid detours on the road of WhatsApp operations, improve operational efficiency, and achieve business growth!